Returns Policy

If for any reason you’re not happy with your purchase we will take it back within 3 business days from the receipt of goods provided that the item is unused and in the original packaging, making sure that the product is in the same condition as you received it in.

Details: 

  • If the goods have been assembled or tested it is not eligible for this return
  • You are responsible for returning the product at your own cost
  • The item and its packaging must be in the original, brand new condition and unused
  • You will be required to accomplish the Standard Requirements in Filing a claim
  • A restocking fee of 15% may apply
  • Refunds shall be applied to the original purchase method once the goods are returned and inspected.

Damaged Items

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery and advise us within no more than 3 business days. You will be required to provide Standard Requirements in Filing a claim for the item(s). Note that this policy applies even if the goods purchased is for a present for a future celebration.

Details:

  • You will be required to provide the Standard Requirements in filing a claim
  • If the damages are aesthetic, we will offer a partial refund.
  • If the damages are affecting the performance of the goods bought, you may submit a claim for a replacement or a full refund. Return freight costs will be covered.

Incorrect Delivery

If we happen to send you incorrect products, we apologise in advance! You will be required to provide the Standard Requirements in Filing a claim and we will arrange to collect the incorrect item and deliver to you the correct one at no cost to you. Opening the package and testing it, more so using the goods voids any claim for an incorrect item delivered.

Details:

  • You will be required to provide the Standard Requirements in filing a claim
  • The goods must be collected by the courier before we can ship a replacement.

How to Return Your Items

  1. Do not return any items to the original address.
  2. Head to our Returns Center and fill out the Claim form. Further instructions will be provided.

Questions? 

See our Frequently Asked Questions page or Contact Us.