Help & FAQs

Yes, you can. We're an Australian-owned store here to help parents choose safe, high-quality ride on toys. With clear product info, friendly local support, and trusted warranty coverage, shopping with us is simple and stress-free.

We don’t have a physical store. Kids Car Sales is an online store with fast delivery Australia-wide. This means we can offer a bigger range of ride on toys without the limits of a shopfront.

We’re based in Victoria, but Kids Car Sales is fully online, serving families all over Australia with fast, reliable shipping.

Yes, we are. We work directly with every brand we stock, so you’ll always get genuine, high-quality products with local warranty and support you can count on.

We don’t offer a printed catalogue. Our full range is available online, which means it’s always up to date and it helps us reduce waste too.

Just add your favourite items to the cart and follow the checkout process on our website. If you need assistance, contact us; we're always here to help.

If you’d like to speak with a member of our team, just give us a call on 1300 79 42 40 or email us at hello@kidscarsales.com.au.
We’re always happy to answer questions or help with your order.

While it’s rare, stock errors can happen. If something you’ve ordered is unavailable, we’ll get in touch straight away to offer an alternative or organise a full refund—whatever works best for you.

You will receive an automatic confirmation email after placing your order. It’s a good idea to check the details just in case anything needs updating. If there’s an issue or we need more info, we’ll get in touch with you directly.

We accept a variety of payment options, including credit and debit cards, PayPal, ZipMoney, and Afterpay. These options allow you to pay upfront or spread the cost over time, depending on your preference.

You can learn more about how each option works on our Finance Options page.

At checkout, just select Afterpay, ZipMoney, or PayPal Pay in 4 as your payment method. These services let you split your purchase into interest-free instalments, making it easier to manage bigger buys.

Once you’ve chosen your preferred option, follow the prompts to complete your order. You can learn more on our Finance Options page.

Minimum purchase amounts may apply depending on the finance provider. You’ll see all available payment options during checkout, along with any conditions set by the provider.

If you’re not sure which payment option is right for you or how it applies to your order, you can visit our Finance Options page or get in touch with our team.

At the moment, we ship only within Australia. We're always exploring ways to grow, so feel free to check back for updates on international shipping.

You can get a shipping estimate at checkout. Just enter your address, and we’ll show you the delivery cost based on your location and what’s in your cart.

Most orders are dispatched within 2–5 business days, unless the item is on backorder or unavailable. As soon as your order’s on the way, we’ll send you an email with tracking details so you can keep an eye on delivery.

If you haven’t received tracking info after five business days, feel free to contact us at support@kidscarsales.com.au, and we’ll check in for you.

Delivery usually takes 5–7 business days, depending on where you’re located. If you’re in or near a major city like Melbourne, Sydney, or Brisbane, it’ll likely arrive sooner. Regional and remote areas may take a little longer.

Once your order’s on the way, we’ll send tracking details so you can follow its progress.

For items over 25kg or marked as a Bulky Item, special delivery conditions apply. We recommend using a business address or local depot to avoid residential delivery surcharges, but home delivery is still available if needed.

If there’s no one available to help offload at the delivery address, a tailgate truck will be arranged. In most cases, the delivery cost shown at checkout covers everything, but if extra off-loading help is required and not available, those charges will be invoiced separately after delivery.

Once your order has been dispatched, you’ll receive an email with tracking details so you can follow your delivery’s progress.

We don’t offer direct pick-up, but you can choose Depot Pick-Up at a nearby location during checkout if it’s available for your item. All orders are delivered via registered couriers, and you’ll receive tracking details once your order is on the way.

For bulky items, choosing delivery to a business address or local depot can be a more convenient and cost-effective option.

To make sure your order arrives safely and securely, we only deliver to verifiable street addresses. Unfortunately, we’re unable to ship to P.O. Boxes or Parcel Lockers.

If you’re unsure about your delivery options, feel free to call us on 1300 79 42 40 or email us at hello@kidscarsales.com.au.

Yes. Unless you request otherwise, our couriers will leave your order in a safe spot at the delivery address. If you’d prefer to be home to sign for it, you can select that option during checkout.

Just a heads-up: if you choose the “Leave Safe” option, Kids Car Sales isn’t liable for any loss or damage after delivery. If you have special delivery instructions, feel free to share them. We’re here to help make it smooth and worry-free.

As soon as your order’s on its way, we’ll send you an email with tracking details. You’ll be able to follow its journey to your doorstep in real time.

You can find more details on our Shipping Policy page. We aim to keep things simple, clear, and transparent—from checkout through to delivery.

If you still have questions or need help with something specific, feel free to get in touch. Our team’s always happy to help.

We aim to make returns as simple as possible. To get started, just head to our Returns Centre and submit your request. You’ll receive a Return Merchandise Authorisation (RMA) number to include with your return.

To be eligible, the item must be unopened, unused, and in brand-new, saleable condition. Returns must be lodged within 5 business days of receiving your order. A 25% restocking fee applies, and you’ll need to cover return shipping. Before sending it back, we’ll ask you to provide a photo of the item and a tracking number.

For full details, check out our Returns & Refunds Policy or get in touch with our team.

If you notice a fault within 3 business days of receiving your order, let us know as soon as possible. Minor issues can often be resolved quickly with the help of our friendly team.

For more serious problems, the manufacturer’s warranty will apply. We’ll guide you through the claims process and help coordinate the next steps based on the brand’s policy.

You may be asked to provide photos or videos so we can assess the issue and get things moving faster. For full details, visit our Returns & Refunds Policy.

Each ride on toy includes a manufacturer’s warranty that covers faults in materials or workmanship. The exact coverage and warranty period can vary depending on the product and brand.

We recommend checking the warranty details listed on the product page or visiting our Warranty Information page to learn more.

We don’t offer in-house repairs, but we’re always here to help. If your ride on car needs attention after the warranty period, we can assist with replacement parts, basic troubleshooting, or pointing you in the right direction.

Just get in touch with our team. We’ll do our best to help you get back on track. You can also review our Warranty Information page for more details.

If you believe your product is faulty and still under warranty, just contact us with a description of the issue and any relevant photos or videos. We'll guide you through the next steps and work with the manufacturer to resolve the issue in line with their warranty terms.

For more details, visit our Warranty Information page.

We don’t offer full customisation, but many of our ride on toys are eligible for a free personalised mini number plate.

To claim one, simply add an eligible ride on car to your cart, then add a personalised number plate and include your child’s name in the order notes at checkout. The plate can be customised with up to 8 characters and comes with grip tape for easy attachment.

Not all ride ons are compatible with number plates, so be sure to check the product details or contact us if you're unsure.

At the moment, we do not offer gift-wrapping services. However, our packaging ensures that the product arrives safely and securely at your doorstep.

Our ride on toys are designed for a range of ages—from toddlers as young as 1 year old to kids up to 12 years old. Each product page includes a recommended age range, so be sure to check the details before you buy.

If you’re unsure which model is right for your child, feel free to get in touch. We're happy to help you find the best fit.

Yes, many of our ride on cars come with a parental remote control, so you can steer and stop the car for your child. It’s a great feature for younger kids who are still learning how to drive on their own.

Be sure to check the product description to see if a remote control is included.

Most of our electric ride on cars come with a rechargeable battery and charger included. Just plug it in after playtime, and it’s ready to go again.

Not all ride ons need charging though—some are pedal-powered or manual. Be sure to check the product description to see how each ride on is powered.

It depends on the model. Some ride on cars are built for smooth surfaces like pavement or concrete, while others, like ATVs and off-road styles, can handle grass, gravel, and even dirt tracks.

Each product description includes terrain recommendations, so be sure to check the details to find the right fit for where your child will be driving.

Yes, most ride on cars will need some assembly when they arrive. Don’t worry. Easy-to-follow instructions are included, and if you get stuck, our friendly team is always here to help.

Yes, we offer spare parts and accessories for many of our ride on cars. Please contact our team if you’re looking for a specific part, and we’ll be happy to help you find what you need.

Yes, all of our ride on cars are compliant with Australian safety standards.
Many models are certified to international toy safety standards like EN71, and some include SAA-certified chargers for added peace of mind.

We prioritise your child’s safety, and each product is thoroughly tested to ensure it meets these standards.

Many of our ride on cars include seat belts, adjustable speed settings, and parental remote controls. These features help ensure that your child can enjoy their ride safely.

Each model is different, so be sure to check the product description for specific safety features included.

To keep your ride on toy in great condition, we recommend storing it indoors or under cover when not in use to protect it from sun and rain. Regularly check the battery, tyres, and moving parts to make sure everything’s working properly. When it needs a clean, use a damp cloth and avoid harsh chemicals that could damage the finish. With a bit of care, your ride on will stay safe, clean, and ready for more adventures.

Yes, we often have special promotions for our customers. For instance, by joining our Kids Car Club, you can receive $15 off your next order. Simply sign up here to access this offer and stay updated on future deals. Additionally, we regularly update our Promotions page with the latest discounts and special offers. Be sure to check back often to take advantage of these deals.

Unfortunately, you can only use one discount code per order. If you have more than one, just choose the offer that gives you the best value at checkout.

For more details, visit our Promotions page or feel free to contact us if you’re unsure which offer to use.

We don’t have a formal loyalty program at the moment, but you can join our Kids Car Club to get $15 off your next order and access exclusive member-only offers.

We also send regular promotions to newsletter subscribers, so be sure to sign up to stay in the loop. For the latest deals, you can always check our Promotions page.

Yes, Kids Car Sales offers a Price Match Guarantee. If you find a lower price for an identical product within 7 days before or after your purchase, you can email us at hello@kidscarsales.com.au with proof of the competitor’s advertised price.

Once we verify the price and product availability, we will match the price or refund the difference. However, certain exclusions apply, such as sales or discounts below standard RRP, conditional offers, trade offers, clearance items, and offers from resellers or overseas distributors.

For full details, visit our Price Match Guarantee page.

You can contact our friendly customer support team by calling 1300 794 240 or emailing us at hello@kidscarsales.com.au. We're here to help with any issues you may have. You can also visit our contact page for more ways to reach us.

Our customer service team is available Monday to Friday from 9 am to 5 pm and on Saturdays from 11 am to 3 pm (Melbourne time). If you contact us outside of these hours, leave a message, and we’ll get back to you within one business day.