Help & FAQs

Absolutely! At Kids Car Sales, we're dedicated to providing high-quality ride-on toys and exceptional customer service. Our commitment to satisfaction and safety ensures you're making the right choice with us.

No, currently, Kids Car Sales operates primarily online. This allows us to offer a wide selection of products across Australia without the constraints of a physical location.

Our heart is in Victoria, but we're here for all of Australia. We ship our products nationwide through our online platform.

Yes, we are an authorised dealer of all the brands we carry. We work directly with manufacturers to ensure authentic, high-quality products for our customers.

We've chosen to maintain an online catalogue on our website instead of a printed version. This allows us to update our product offerings in real-time and remain as eco-friendly as possible.

Orders can be placed directly through our website. Simply add the desired items to your cart and follow the checkout process. If you need assistance, do not hesitate to contact us.

If you wish to speak with a member of our team, please contact our customer service through our phone 1300 79 42 40 or email us at hello@kidscarsales.com.au. We're happy to answer any questions or provide assistance with your order.

No Fret, We've Got You: On rare occasions, inventory errors may occur. If your ordered product is out of stock, we will contact you as soon as possible to discuss alternative options or provide a full refund.

Currently, we ship exclusively within Australia. We're always looking to expand our reach, so check back for updates on international shipping options.

Shipping costs can be estimated during the checkout process on our website. Enter your address details, and we will provide you with a shipping estimate based on your location and the items in your cart.

Orders are typically dispatched within 2-5 business days unless the item is on backorder or unavailable.

Once your item is on its way, you’ll receive an email with tracking details, allowing you to monitor the progress of your delivery.

If you do not receive tracking information within five business days of placing your order, please reach out to us at support@kidscarsales.com.au.

Deliveries typically take 5-7 business days, depending on your location. The timeframe largely depends on the carrier and how close the delivery address is to major population areas.

The further your address is from primary locations, such as Melbourne, Sydney, or Brisbane, the longer delivery will take.

Once your order is dispatched, we will provide tracking information so you can monitor your delivery's progress.

You will receive an automatic confirmation email after placing your order. Please review this email to ensure all details are correct. If any issues arise or we need further information to process your order, we will contact you directly.

For items over 25kg or marked as a ‘Bulky Item’, special delivery conditions will apply.

We recommend that bulky items be delivered to a business address or a local depot to avoid additional residential delivery charges.

However, delivery to a home address is available with additional surcharges due to the size and weight of these items.

If off-loading assistance is required and not available at the delivery location, a tailgate truck will be arranged.

The price you see at checkout includes all delivery costs, including any necessary tailgate service. However, if off-loading assistance is needed and is not available, any extra fees for arranging a tailgate truck will be invoiced separately after delivery.

Following the dispatch of your order, we will provide you with an email containing all necessary shipping information. For significant deliveries, our shipping partner will make a phone call to verify your address and inform you on the expected delivery timeline, ensuring you're well-prepared to receive your order.

Currently, we do not offer a direct pickup option. However, you can choose the Depot Pick-Up option on a nearest depot location available.

All orders are delivered via registered couriers, with tracking details provided to ensure your order reaches you safely.

For bulky items, we recommend choosing delivery to a business address or local depot for collection, which could be more convenient and cost-effective.

No, sorry. Our commitment to ensuring the safe delivery of your order means we can only ship to verifiable street addresses. We are unable to deliver to P.O Boxes or Parcel Lockers.

By default, our couriers will leave your order in a safe spot if you are not available unless you specify otherwise.

If you would prefer to be there to receive and sign for the delivery, you can select this option during checkout.

Please note that if you choose the "Leave Safe" option, Kids Car Sales is not liable for any loss or damage once the item has been delivered.

We want your experience to be as seamless as possible, so if you have any specific delivery instructions, feel free to let us know.

The moment your order is on its way, you’ll receive an email complete with your shipping details and a unique tracking number. This enables you to monitor your order’s journey directly to your doorstep, letting you stay updated on its status every step of the way.

If you have additional questions regarding our shipping practices or policies, we invite you to explore further information here.

Our goal is to ensure your shopping experience is as transparent and satisfying as possible, providing you with all the details you need to feel confident and informed from the moment you place your order until it arrives safely at your destination.

For any additional inquiries or specific requests, please do not hesitate to reach out. Our team is here to support you and ensure that your delivery needs are met with the utmost care and efficiency.

All Returns Must be Requested via the Returns Centre

To begin the return process, it's necessary to obtain an RMA# (Return Merchandise Authorization number). This can be done by submitting a return request via our Returns Centre.

Products in their original, brand-new, and sellable condition may be returned within 5 business days of receipt. A restocking fee of 25% of the product price will be applied. You'll be responsible for the return shipping costs and providing a photo of the item before shipping it back, as well as the return tracking number. Upon receipt and after inspection, you can expect a refund for the full product price minus any associated fees. Our restocking policy is non-negotiable.

You can review our comprehensive return and refund policy here.

Should you discover a defect within 3 business days of receiving your goods, it is crucial to report it promptly. Many minor issues can be resolved after a consultation with our customer service team. For major functionality problems, manufacturer warranty provisions will take effect, and we'll support you in submitting a warranty claim as necessary. Replacement terms and timelines set by the manufacturer will be upheld.

Please refer to our Returns Policy for the full details. 

Our products come with varying warranties depending on the brand and item. Please check the product details for specific warranty information or contact us for further assistance.

Our ride-on toys cater to various age groups, from toddlers around 1 year old to older kids up to 10 years old. Be sure to check each product's description for the recommended age range.

Yes, many of our ride-on cars include parental remote controls, allowing you to safely steer the car for your child. This is particularly useful for younger kids who are still learning to drive.

Many of our ride-on cars are electric and come with rechargeable batteries, along with a charger. However, not all of our ride-ons are battery-powered—some are pedal-operated or manual. Be sure to check the product description for the specific type of power source.

Our ride-on cars are suitable for different terrains depending on the model. Some are designed for smooth surfaces like pavements, while others, such as ATVs, are perfect for off-road adventures on grass, gravel, and dirt. Check each product description to find the best match for your terrain.

Yes, some assembly is required for most of our ride-on cars. Each product comes with assembly instructions, and our customer support team is available if you need any assistance during the process.

Yes, we offer spare parts and accessories for many of our ride-on cars. Please contact our team if you’re looking for a specific part, and we’ll be happy to help you find what you need.

We accept a variety of payment options, including credit and debit cards, PayPal, ZipMoney, and Afterpay. These options allow you to pay upfront or spread the cost over time, depending on your preference. Learn more about our payment options here.

At checkout, you can choose Afterpay, ZipMoney, or PayPal Payin4 as your payment method. These options allow you to spread your payments into interest-free instalments, making it easier to manage larger purchases. Simply select your preferred option and follow the prompts during checkout. Read more about our finance options here.

Yes, the minimum purchase amounts for finance options like Afterpay and ZipMoney vary. For Afterpay, the minimum order is typically $150. Be sure to check the terms of each provider during checkout.

You can contact our friendly customer support team by calling 1300 794 240 or emailing us at hello@kidscarsales.com.au. We're here to help with any issues you may have. You can also visit our contact page for more ways to reach us.

Our customer service team is available Monday to Friday from 9 am to 5 pm and on Saturdays from 11 am to 3 pm (Melbourne time). If you contact us outside of these hours, leave a message, and we’ll get back to you within one business day.

Once your order is dispatched, you’ll receive an email with your tracking number and details. This allows you to monitor your order's journey from our warehouse to your doorstep. For more information, please see our shipping policy.

Yes, we offer free personalised mini number plates for certain ride-on cars. You can add your child’s name or a special message to make the ride even more unique! Look out for this option during checkout on selected products.

At the moment, we do not offer gift-wrapping services. However, our packaging ensures that the product arrives safely and securely at your doorstep.

Yes, all of our ride-on cars are compliant with Australian safety standards. We prioritise the safety and well-being of your child, and each product is thoroughly tested to ensure it meets these standards.

Many of our ride-on cars include seat belts, adjustable speed settings, and parental remote controls. These features help ensure that your child can enjoy their ride safely.

To maintain your ride-on toy, we recommend storing it indoors when not in use to protect it from the elements. Regularly check the battery, tyres, and moving parts to ensure everything is in working order. Clean the vehicle with a damp cloth and avoid using harsh chemicals.

Yes, we often have promotions for new customers! For example, you can save $15 off your first order over $150 using the code 15BUCKS. Keep an eye on our special offers and promotions page for more deals.

We don't provide in-house repair services, but we can assist you in sourcing replacement parts or guide you through any troubleshooting steps. Reach out to us for support, and we’ll do our best to help. Check our returns and warranty policy for more details.

To claim warranty, please contact us with the details of the issue and any supporting photos. We’ll guide you through the process and help resolve the problem according to the manufacturer’s warranty terms. Learn more about making a warranty claim here.

Each product comes with a manufacturer’s warranty that covers defects in materials or workmanship. Warranty details vary by product, so we encourage you to review the specific terms for your chosen ride-on car. You can read more about our warranty policies here.

Unfortunately, only one discount code can be applied per order. Be sure to choose the best offer available when making your purchase. Learn more about our promotion policies here.

At this time, we don’t have a formal loyalty program, but we frequently offer exclusive discounts to returning customers and newsletter subscribers. Be sure to sign up for our newsletter to stay updated!