Absolutely! At Kids Car Sales, we're dedicated to providing high-quality ride-on toys and exceptional customer service. Our commitment to satisfaction and safety ensures you're making the right choice with us.

No, currently, Kids Car Sales operates primarily online. This allows us to offer a wide selection of products across Australia without the constraints of a physical location.

Our heart is in Victoria, but we're here for all of Australia. We ship our products nationwide through our online platform.

Yes, we are an authorised dealer of all the brands we carry. We work directly with manufacturers to ensure authentic, high-quality products for our customers.

We've chosen to maintain an online catalogue on our website instead of a printed version. This allows us to update our product offerings in real-time and remain as eco-friendly as possible.

Orders can be placed directly through our website. Simply add the desired items to your cart and follow the checkout process. If you need assistance, do not hesitate to contact us.

If you wish to speak with a member of our team, please contact our customer service through our phone 1300 79 42 40 or email us at hello@kidscarsales.com.au. We're happy to answer any questions or provide assistance with your order.

No Fret, We've Got You. On rare occasions, inventory errors may occur. If your ordered product is out of stock, we will contact you as soon as possible to discuss alternative options or provide a full refund.

You will receive an automatic confirmation email after placing your order. Please review this email to ensure all details are correct. If any issues arise or we need further information to process your order, we will contact you directly.

Currently, we ship exclusively within Australia. We're always looking to expand our reach, so check back for updates on international shipping options.

Shipping costs can be estimated during the checkout process on our website. Enter your address details, and we will provide you with a shipping estimate based on your location and the items in your cart.

Orders are typically dispatched within 2-5 business days unless the item is on backorder or unavailable.

Once your item is on its way, you’ll receive an email with tracking details, allowing you to monitor the progress of your delivery.

If you do not receive tracking information within five business days of placing your order, please reach out to us at support@kidscarsales.com.au.

Deliveries typically take 5-7 business days, depending on your location. The timeframe largely depends on the carrier and how close the delivery address is to major population areas.

The further your address is from primary locations, such as Melbourne, Sydney, or Brisbane, the longer delivery will take.

Once your order is dispatched, we will provide tracking information so you can monitor your delivery's progress.

For items over 25kg or marked as a ‘Bulky Item’, special delivery conditions will apply.

We recommend that bulky items be delivered to a business address or a local depot to avoid additional residential delivery charges.

However, delivery to a home address is available with additional surcharges due to the size and weight of these items.

If off-loading assistance is required and not available at the delivery location, a tailgate truck will be arranged.

The price you see at checkout includes all delivery costs, including any necessary tailgate service. However, if off-loading assistance is needed and is not available, any extra fees for arranging a tailgate truck will be invoiced separately after delivery.

After dispatch, you'll receive an email with shipping details. For large deliveries, our shipping partner will call to confirm your address and provide the expected delivery timeline.

Currently, we do not offer a direct pickup option. However, you can choose the Depot Pick-Up option at the nearest depot location available.

All orders are delivered via registered couriers, with tracking details provided to ensure your order reaches you safely.

For bulky items, we recommend choosing delivery to a business address or local depot for collection, which could be more convenient and cost-effective.

At Kids Car Sales, we prioritise the safe and reliable delivery of your order. To ensure this, we ship exclusively to verifiable street addresses and are unable to deliver to P.O. Boxes or Parcel Lockers. 

If you have any questions or need assistance with your delivery options, please don't hesitate to contact our customer service team at 1300 79 42 40 or email us athello@kidscarsales.com.au.

By default, our couriers will leave your order in a safe spot if you are not available unless you specify otherwise.

If you would prefer to be there to receive and sign for the delivery, you can select this option during checkout.

Please note that if you choose the "Leave Safe" option, Kids Car Sales is not liable for any loss or damage once the item has been delivered.

We want your experience to be as seamless as possible, so if you have any specific delivery instructions, feel free to let us know.

Once your order is on its way, you'll get an email with shipping details and a tracking number, so you can monitor its journey to your doorstep in real time.

If you have additional questions about our shipping policies and practices, visit our Shipping Policy page. 

We strive to make your shopping experience seamless and transparent, keeping you informed from checkout to delivery.

For further inquiries or special requests, feel free to reach out—our team is always here to help.

At Kids Car Sales, we aim to make returns as straightforward as possible. Here's how:

1. Requesting a Return

To initiate a return, please submit a request through our Returns Centre. This process will generate a Return Merchandise Authorization (RMA) number, which is necessary for your return to be processed.

2. Return Eligibility

To qualify for a return:

• Ensure the item is unopened and in its original, brand-new, and saleable condition.
• Returns must be initiated within 5 business days of receiving your order.
• A 25% restocking fee will be applied.
• You’re responsible for the shipping costs and must provide a photo of the item before shipping it back and a return tracking number. 

For more details, please refer to our Returns and Refunds Policy.

If you have any questions or need assistance, feel free to contact our friendly customer support team.

If you notice a defect within 3 business days of receiving your order, let us know right away! Minor issues can often be sorted with help from our friendly customer service team. 

For major functionality problems, the manufacturer’s warranty will apply, and we’ll be right here to assist you with the claim process. Any replacement terms and timelines will be handled according to the manufacturer’s policy.

Please refer to our Returns Policy for the full details.

Our ride on toys cater to various age groups, from toddlers around 1 year old to older kids up to 10 years old. Be sure to check each product's description for the recommended age range.

Yes, many of our ride on cars include parental remote controls, allowing you to safely steer the car for your child. This is particularly useful for younger kids who are still learning to drive.

Most of our ride on cars are electric and come with a rechargeable battery and charger. But not all ride ons need charging—some are pedal-powered or manual. Check the product description to see how your ride-on is powered!

Our ride on cars are suitable for different terrains depending on the model. Some are designed for smooth surfaces like pavements, while others, such as ATVs, are perfect for off-road adventures on grass, gravel, and dirt. Check each product description to find the best match for your terrain.

Yes, some assembly is required for most of our ride on cars. Each product comes with assembly instructions, and our customer support team is available if you need any assistance during the process.

Yes, we offer spare parts and accessories for many of our ride on cars. Please contact our team if you’re looking for a specific part, and we’ll be happy to help you find what you need.

We accept a variety of payment options, including credit and debit cards, PayPal, ZipMoney, and Afterpay. These options allow you to pay upfront or spread the cost over time, depending on your preference. Learn more about our payment options here.

At checkout, you can choose Afterpay, ZipMoney, or PayPal Payin4 as your payment method. These options allow you to spread your payments into interest-free instalments, making it easier to manage larger purchases. Simply select your preferred option and follow the prompts during checkout. Read more about our finance options here.

Yes, the minimum purchase amounts for finance options like Afterpay and ZipMoney vary. For Afterpay, the minimum order is typically $150. Be sure to check the terms of each provider during checkout.

You can contact our friendly customer support team by calling 1300 794 240 or emailing us at hello@kidscarsales.com.au. We're here to help with any issues you may have. You can also visit our contact page for more ways to reach us.

Our customer service team is available Monday to Friday from 9 am to 5 pm and on Saturdays from 11 am to 3 pm (Melbourne time). If you contact us outside of these hours, leave a message, and we’ll get back to you within one business day.

Yes, we offer free personalised mini number plates for certain ride on cars. You can add your child’s name or a special message to make the ride even more unique! Look out for this option during checkout on selected products.

At the moment, we do not offer gift-wrapping services. However, our packaging ensures that the product arrives safely and securely at your doorstep.

Yes, all of our ride on cars are compliant with Australian safety standards. We prioritise the safety and well-being of your child, and each product is thoroughly tested to ensure it meets these standards.

Many of our ride on cars include seat belts, adjustable speed settings, and parental remote controls. These features help ensure that your child can enjoy their ride safely.

To maintain your ride on toy, we recommend storing it indoors when not in use to protect it from the elements. Regularly check the battery, tyres, and moving parts to ensure everything is in working order. Clean the vehicle with a damp cloth and avoid using harsh chemicals.

Each product comes with a manufacturer’s warranty that covers defects in materials or workmanship. Warranty details vary by product, so we encourage you to review the specific terms for your chosen ride-on car. You can read more about our warranty policies here.

We don't provide in-house repair services, but we can assist you in sourcing replacement parts or guide you through any troubleshooting steps. Reach out to us for support, and we’ll do our best to help. Check our returns and warranty policy for more details.

To claim warranty, please contact us with the details of the issue and any supporting photos. We’ll guide you through the process and help resolve the problem according to the manufacturer’s warranty terms. Learn more about making a warranty claim here.

Yes, we often have promotions for new customers! For example, you can save $15 off your first order over $150 using the code 15BUCKS. Keep an eye on our special offers and promotions page for more deals. 

Unfortunately, only one discount code can be applied per order. Be sure to choose the best offer available when making your purchase. Learn more about our promotion policies.

At this time, we don’t have a formal loyalty program, but we frequently offer exclusive discounts to returning customers and newsletter subscribers. Be sure to sign up for our newsletter to stay updated!

Yes, Kids Car Sales offers a Price Match Guarantee. If you find a lower price for an identical product within 7 days before or after your purchase, you can email us at hello@kidscarsales.com.au with proof of the competitor’s advertised price.

Once we verify the price and product availability, we will match the price or refund the difference. However, certain exclusions apply, such as sales or discounts below standard RRP, conditional offers, trade offers, clearance items, and offers from resellers or overseas distributors.

For full details, visit our Price Match Guarantee page.