Browse our range of frequently asked questions below or Contact us if you can't find the answers you're looking for.
Will COVID-19 affect my order?
No, we're fully operational and shipping out kids cars, as usual, following safe practices. See more info here.
My number plates didn't arrive with my ride on
Accessories such as number personalized number plates are shipped out within 1-3 business days and will arrive separately from other order items, so don't stress if they are not in the box with your ride on--they're coming.
Once shipped out, it may take 2-10 business days to arrive.
What surfaces can electric ride-on cars be used on?
Kids electric ride-ons work great on tiles, concrete, decking, asphalt and most hard and flat surfaces. They are generally not suitable to use on surfaces like mud, thick grass, steep slopes and sand unless specified. We also discourage pushing the car manually. This forces too much load on the car which may lead to burning the motor & damage.
Where is Kids Car Sales located?
We do not have a showroom. Our business is based in Victoria. Some products are shipped from our primary warehouse in Mulgrave, Victoria. However, most products ship from our partner warehouses across Australia.
Do you have a showroom to see and test the ride-on in person?
Unfortunately, we don't have a showroom with ride-on cars on display, sorry. All items are available for purchase online and are shipped directly from our warehouse or from our partner warehouses directly to our customers Australia wide. If you are within close proximity of any of our partner warehouses, we can arrange for you to pick up the goods by appointment.
How do I get a shipping estimate?
Once you’ve found the product you would like to purchase, click Add to cart. From there you’ll be taken to your cart page where you can see the shipping calculator. Select your state and add postcode then click “Calculate Shipping”. The rate will be calculated for everything in the cart.
How soon will my order leave your warehouse?
We pride ourselves on giving you the best possible service. So, we work hard to get your order shipped out within 1-3 business days. As soon as your product is shipped, we send you an email with tracking details so you can login and see when your product is due to arrive.
How long does shipping take?
Some brands are shipped direct from our suppliers' warehouses throughout Australia. Here's a table to give you a rough estimating of shipping times. Check the brand and see the estimated shipping time to your state.
Are you an authorized dealer?
Yes, we are. Kids Car Sales is 100% authorized to sell the products we advertise on our website. This means that you get the full manufacturer warranty when you buy from KidsCarSales.com.au.
How can I place an order?
Ordering online: Find a product you'd like to buy on our website and click on the add to cart button. Then, simply follow the instructions on the checkout page. If there were any options or upgrades that you may have missed, one of our custom service staff members will contact you either by email or phone before we process your order.
Order by phone: Our expert staff will help you select your product based upon your individual requirements. We only stock the best brands and have the most competitive prices to ensure that you'll be completely satisfied with every Kids Car Sales purchase you make. If you feel comfortable, go ahead and place your order online. But, feel free to give us a call if you need assistance.
Ordering by Email: If you want to place your order through email, send us an email to hello@kidscarsales.com.au and one of our staff members will get back to you as soon as possible with an invoice for your order. Please include the product, any options or upgrades that you might require and your full address for delivery.
Can you deliver to a P.O Box?
No, sorry. We must have a registered address to ship to. We cannot deliver to a P.O Box.
Can I pick up my product?
Yes! Some items may be available for pick up. Contact our team at 1300 79 42 40 or hello@kidscarsales.com.au to find out if there is a warehouse near you that offers pickup. All pickups are by appointment only.
When will I be contacted to confirm my order?
Once your order is placed you’ll receive an email to confirm your order details. At this point, we recommend you review the order details and contact us immediately if you notice any errors such as an incorrect address.
When will I be contacted regarding the delivery?
After your order has shipped, we will email you with your shipping information. For large orders our shipping company may call you prior to delivery to confirm your address and ensure you know when your items are being delivered.
Will my order be left at my door if I'm not home?
No. We send all items via registered courier with tracking and signature upon delivery. This ensures your item is safe and secure from us to you.
We can send some orders with ATL (Authority to leave) upon request however Kids Car Sales is not liable for any claims for damages, lost or stolen items if you opt for ATL.
How do I check the status of my order?
As soon as your order ships we will email with your shipping information and tracking number. This allows you to easily track the daily progress of your order from one of our warehouses to your doorstep.
Do you have a printed catalogue?
Our website works as our online catalogue. We’re always adding exciting and new products to give you the best possible selection. If you are unable to find what you are looking for please call or email us at hello@kidscarsales.com.au.
What if the product I ordered turns out to be out of stock?
Our friendly customer service staff will be in contact to offer you options for either a suggested replacement or a full refund.
Where can I find out more about shipping?
Shipping questions? Find out more here.
Where can I find out more about returns?
Have a question about returns? Find the answers here.
I received a defective product, what do I do?
Please inspect the goods within 3 business days of receipt and report any noticeable fault. Most minor issues can be resolved via consultation with our customer service team. In cases of major function issues, the manufacturer’s warranty terms will apply and we will assist you to file a claim for a remedy. Timeline and replacement terms of the manufacturer will apply.
You are highly encouraged to review the manufacturer’s warranty terms before placing the order.
Please refer to our Returns Policy for the full details here.
Where can I find out more about warranty policies?
Kids Car Sales is an authorized dealer for all the products we carry. This means purchasing from us is similar to purchasing from a large warehouse retailer. The home improvement centre does not do repairs but can assure you that you will receive full manufacturer warranties for everything that you purchase. Please check the manufacturer's warranty terms on our website or contact them directly for their specific warranty terms. Feel free to contact us if you need assistance filing a warranty claim with the manufacturer.
For further information see our Warranty Policy.
Anything else?
If you haven't found the answers you're looking for, contact our support team--we're here to help.
