BERG
All BERG pedal go-karts come with a 2-year warranty from the purchase date covering manufacturing and material defects (excluding normal wear parts like chains and tyres). Warranty claims require proof of purchase and apply to defects in materials or workmanship under normal use.
Click here to view BERG warranty statement
Eurotrike
Eurotrike tricycles are covered by a 6-month warranty on all component parts, with a Limited Lifetime warranty on the frame (for the usable life of the trike under normal use). The warranty applies to manufacturing defects only and excludes misuse, commercial use, normal wear and tear, and freight or labour costs.
Feber
Feber products come with a 1-year limited warranty from the date of purchase, while 6V and 12V batteries are covered by a 6-month limited warranty. Please refer to your product instruction manual for full warranty details and conditions.
Click here to view Feber warranty statement
GMX
GMX products are covered by a 12-month parts replacement warranty from the date of purchase, with select components covered for 3 months or 30 days depending on the part. The warranty excludes normal wear and tear, labour costs, misuse, modifications, commercial use, and damage caused by improper assembly or overloading.
Click here to view GMX warranty statement
Go Skitz
Go Skitz products come with a 12-month warranty against manufacturing defects, with select parts covered for 3 months or 30 days depending on the component. The warranty excludes normal wear and tear and any damage caused by improper use, assembly, maintenance or storage.
Click here to view Go Skitz warranty statement
Johnco
Johnco provides a 14-day replacement warranty from the date you receive your product for any faults or manufacturing issues. This warranty covers defective items only and does not include change-of-mind returns.
Kids Car Sales
Kids Car Sales products come with a 12-month warranty from the date of purchase, with select parts covered for 3 months or 30 days depending on the component. The warranty excludes normal wear and tear, misuse, overloading, modifications, commercial use, and requires proof of purchase for any claims.
MJM
MJM products come with a 30-day parts warranty covering manufacturing defects, but labour and postage costs are the responsibility of the buyer. The warranty excludes damage from misuse, incorrect assembly, wear and tear, engine tampering, or performance modifications, and requires the buyer to provide photos or return faulty parts for inspection.
Click here to view MJM warranty statement
Motoworks
Motoworks bikes come with a 30-day parts manufacturer’s warranty from the date of delivery, covering faulty or defective components only. The warranty excludes consumables, normal wear and tear, misuse, accidents, neglect, improper assembly or maintenance, and shipping or labour costs are the purchaser’s responsibility.
Click here to view Motoworks warranty statement
New Aim
New Aim products come with a 3-month manufacturer’s warranty covering manufacturing defects. Accessories, transit damage, and damage caused by misuse are not included.
Razor
Razor products come with a 3-month warranty for electric items and a 6-month warranty for non-electric items from the date of purchase. The warranty excludes normal wear and tear, misuse, improper assembly or maintenance, modifications, rental use, and requires proof of purchase for any claims.
Click here to view Razor warranty statement
RoyalBaby
RoyalBaby bikes are backed by a 1-year manufacturer’s warranty, with lifetime coverage on the frame and front fork for the original purchaser. Normal wear parts are covered for 30 days only, and proof of purchase is required for all claims.
Click here to view RoyalBaby warranty statement
Step2
Step2 products are backed by a 3-year warranty for residential use, covering defects in materials or workmanship when assembled and maintained as instructed. Shorter warranty periods apply to certain products, including 6 months for commercial or inflatable items and 1 year for swings, preschool items, fabric, battery and electronic components.
TDRMOTO
TDRMOTO products are covered by guarantees under the Australian Consumer Law, entitling you to a replacement or refund for a major failure and repair or replacement for other issues that do not meet acceptable quality standards. Products must be safe, durable and fit for purpose, taking into account the type of product and price.
Click here to view TDRMOTO warranty statement
TOMY
TOMY offers a limited manufacturer’s warranty from the date of purchase, covering defects in materials and workmanship under normal, intended use. The warranty excludes damage from misuse, neglect, transit, environmental factors, normal wear and tear, or failure to follow instructions, and replacement is at TOMY’s discretion.
Click here to view TOMY warranty statement
Trybike
Trybike products are covered by a 2-year warranty from the date of purchase against manufacturing defects, with repair or replacement provided during this period. The warranty applies to the original purchaser only and excludes normal wear and tear, misuse, modifications, outdoor storage, or lack of maintenance.
Click here to view Trybike warranty statement
Wheely Bug
Wheely Bug ride-ons are backed by a 12-month manufacturer’s warranty covering manufacturing faults from the date of purchase. The warranty excludes wear and tear, misuse, environmental damage, or damage caused by improper care or cleaning.
Y-Bike
Y-Bike toys come with a 6-month warranty covering manufacturing faults from the date of purchase. Customers must notify any faults or damage within 30 days of receiving the goods to lodge a claim.
Manufacturer’s Warranty Policy
As an authorised dealer, Kids Car Sales provides full manufacturer warranties with every purchase under the Kids Car Sales Guarantee. Warranty claims follow the manufacturer’s terms for assessment, repair, replacement, or refund.
Once claim documents are verified, Kids Car Sales will cover shipping to the manufacturer for inspection. If the issue is confirmed as a manufacturing fault, return freight will also be covered; otherwise, costs will be the customer’s responsibility. Rest assured, we’ll assist you throughout the process until a fair resolution is reached.
Standard Requirements in filing a claim:
- Provide a written description of the concern
- Provide supporting files (photos or video clip)
- Completed claim form
Frequently Asked Questions
Is the warranty coverage transferable?
Is the warranty coverage transferable?
The claim for the Kids Car Sales Guarantee or the manufacturer's warranty must be lodged by the original buyer of the goods following the standard timeline for assessment and resolutions. Warranty of the goods are not transferable and a copy of the order confirmation receipt will be required.
The car arrived with some blemishes and minor scratches. Is this normal?
The car arrived with some blemishes and minor scratches. Is this normal?
Due to normal handling and packaging, minor scratches and minor aesthetic issues may be visible. We consider that they are minimal and should not affect the overall appearance and performance of the goods. If in any case, the aesthetic damage affects the performance of the ride-on, we suggest that you file a claim and our support team shall happily assist.
The delivery came but some spare parts are missing.
The delivery came but some spare parts are missing.
We will provide any missing parts if the goods happen to arrive with incomplete assembly parts. All you need to do is to inform us within 3 days of receipt of the goods and provide the Standard Requirements in Filing a Claim.
I need to file a claim (within the warranty period). When the item has been shipped back to you for inspection, how long does it take for you to diagnose the problem?
I need to file a claim (within the warranty period). When the item has been shipped back to you for inspection, how long does it take for you to diagnose the problem?
Inspection and assessment of the issue usually take up to two weeks. We guarantee that you will be provided with regular updates within this period and a remedy will be communicated to you as soon as possible.
I need to file a claim (outside any warranty period), what can I expect?
I need to file a claim (outside any warranty period), what can I expect?
If the warranty period has elapsed, we recommend that you bring the ride on to a nearby technician for assessment. We may assist you in contacting the manufacturer who can quote you for the spare parts, assessment costs and labour costs that are required.
I need to file a claim, what will be required from me?
I need to file a claim, what will be required from me?
The Standard Requirements in filing a claim are:
- Completed Claim form
- Supporting files (photos or 10 sec video clip)
- Further detailed information if required by Kids Car Sales
I bought an Almost Perfect item, what happens if it becomes faulty?
I bought an Almost Perfect item, what happens if it becomes faulty?
Depending on factors like price and age, it may not be reasonable to expect it will last as long, or perform to the same standard as a new one. But if it still falls within the warranty period, the claim will be treated as a standard claim.
I have filed a claim and provided the supporting documents, how should I send the goods for inspection?
I have filed a claim and provided the supporting documents, how should I send the goods for inspection?
Kids Car Sales shall cover for the return costs once the claim has been validated or if further inspection is required.
Should Kids Car Sales determine that the issue was due to one of the following reasons:
- Not following assembly instructions
- Improper storage and care
- Abuse and misuse
- Normal wear and tear;
The return costs will be deducted from the refund amount.