Returns Policy

Our goal here at Kids Car Sales is for you to get the best toy on wheels for your little guy or gal. But if for any reason the product doesn't perform as it should we will take it back within 30 days from the date of purchase.

To request a refund or exchange, simply fill in the simple online form here within 30 days of placing your order and we will happily take it back.

We do not cover postage costs for returns and we do recommend our customers use registered post. You can choose between an exchange or a full refund of the product price made to your original payment method. Exchanges are shipped and refunds are processed once the order items make it back to our warehouse. If you choose an exchange and the new item is of lesser value we will refund the difference and if more expensive you'll be able to easily pay the difference online. Please note restocking fee of up to 15% may apply.

To be eligible for a product return, the item must be faulty or not performing as advertised.

We do not accept returns if you've changed your mind and no longer want the item.

Damaged Items

 

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please note that we shall require you to provide images (or a short video clip if more appropriate) of the damage in order to file for a warranty claim.

Once received, we will process an insurance claim on your behalf. It is imperative that troubleshooting is done first before a replacement part or item can be considered. We will try to make it as seamless as possible for you provided that a precise description of the problem, evidence to support your claim, and assessment for either a repair, replacement or a refund has been established. Alternatively, you can call our team on 1300 79 42 40 to request for more information on Warranty Claims for Damaged Items. 

Incorrect Delivery

If we happen to send you incorrect products, we apologise in advance! Please call us as soon as possible on 1300 79 42 40 and we will arrange to collect the incorrect item and deliver to you the correct one. This, of course, will occur at no cost to you.


How to Return Your Items

  1. Do not return any items to the original address!
  2. Head to our Returns Center and fill out the form. Further instructions will be provided.